IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professionalism.
The Butler Experience is based on a true story about an employee who changed the way an organization provides customer service. The book identifies common gaps in the corporate customer service culture and provides hands-on and effective solution, resources and tools to help you build butlers within your own organization.
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Brian Rowland has over 18 years’ experience in corporate operations and leadership positions, with demonstrated success in conceptualizing, developing, and managing operations; aligning strategic initiatives for business development; and revenue generation and growth. He has a proven record of significant organizational management with expertise in strategic planning, operations management, and client relationship management.
Throughout his career, Brian has been recognized as a visionary business strategist with proven successes in driving revenue growth, accelerating employee performance, managing multi-million dollar P&L budgets, and maximizing shareholder value in competitive industries. He demonstrates a discerning sense of organizational efficiency coupled with cross-functional leadership and innovative solutions development. His interactive, motivational, and decisive management style has enabled him to drive business growth, institute streamlined processes and procedures, deliver customer service excellence and generate synergy across systems, teams, and businesses.
He holds a Master of Business Administration with a specialization in applied management, and earned a Bachelor of Science in organizational management from Tusculum College. Additionally, he is a member of the adjunct faculty with the University of Phoenix and has over several years’ experience presenting master lectures on Operations Management, and Strategic Planning & Implementation.