This book is for dental front desk representatives – both existing reps and those thinking of getting into the profession. Inside this book you’ll discover all the secrets you need to get up and running to be a super successful representative.
You will learn the basics of teeth, procedures codes, how to take in and incorporate feedback from others, how to provide feedback, how to help patients in the BEST way possible, the basic dental terminology you MUST know to talk with and understand dentists, what you need to know about billing and insurance, and much more!
If you master the techniques described in this book you’ll be well on your way to being the best possible dental front desk representative you can be. There will be other specific things you will want to learn beyond what’s in this book (ie. the specifics of your practice and more complicated aspects of the job such as how to use your particular dental management system and how to submit claims for insurance) but this book will get you on the right track to being a powerful dental service representative right out of the gate.
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Adam Falkenberg has 20 years of experience as an instructional designer and course developer at colleges, universities, and in business. He has developed over 100 courses and programs in many topical areas with specialization in health-related courses.
Recently he completed and launched a training program for a six practice dental DSO upon which his bestselling book ‘Dental Front Desk Mastery Guide’ is based.