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Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

Customer Escalations Management: The Golden Recipe(The ultimate guide on how to provide amazing customer service and exceptional customer experience) by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now.

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Things I want Adam to know by Aisha Hinnawi

About Featured Book: Things I want Adam to know by Aisha Hinnawi

“Thing’s I want Adam to know”, at the heart of an Arab female taboo

The story of a young Muslim woman who falls in love and suffers the consequences. Will she find a reason to live, or will she finally give in to death?

The novel will move you and inspire you to think about what is really important for your own life.

This Fiction book is available in these Formats: eBook, Print

This book is in Kindle Unlimited!

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The Jabberowk by Ninie Hammon

About Featured Book: The Jabberowk by Ninie Hammon

Nower County was never a hard place to leave. Now, leaving is impossible.

When drunk teenagers add letters to the Welcome to Nower County sign, making it Welcome to NowHerE County, nobody repaints it. Why bother? Everyone knows they live in the middle of nowhere.

Children’s book author Charlie McClintock and her three-year-old daughter, Merrie, return home to settle Charlie’s recently deceased mother’s affairs. It’s the first time since high school that she and childhood friends Sam Sheridan and Malachi Tackett have been reunited. A beat of happiness before Charlie experiences an unexplainable disaster.

A bizarre storm blows through the Appalachian Mountains and literally wipes Nowhere County off the map. The outside world forgets the tiny town ever existed, and no one can leave. Anyone who tries wakes up in the Dollar General Store parking lot with blinding headaches, gushing nosebleeds, and no clue what happened to them.

Locals name the shimmering mirage on the county line that imprisons them the Jabberwock.

Abby Clayton thinks it’s Charlie’s pet. Desperate to bring her baby home from the hospital across county lines, Abby is the only person who has dared to “ride the Jabberwock” more than once.

She believes it spoke to her. Brain-damaged, barely able to walk from her injuries, Abby hatches a deranged plot to force Charlie to make the Jabberwock set them free. Will Malachi manage to stop her and save Charlie and Merrie in time?

And can Abby survive one more ride on the Jabberwock?

The Jabberwock is the first book of Ninie Hammon’s new series, Nowhere USA, a riveting psychological thriller about the residents of a forgotten county that inexplicably sinks through reality to find itself in the middle of Nowhere.

Fans of Justified, Under The Dome, and LOST will love settling down to spend some time in Nowhere USA.

This Thriller book is available in these Formats: eBook, Print

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Whispers of Grace: An Inspirational Devotional For Daily Encouragement From The Heart Of God

About Whispers of Grace: An Inspirational Devotional For Daily Encouragement From The Heart Of God

WHISPERS OF GRACE is a fresh, new year-long, daily devotional for those who need to hear a word from their Father God. Each daily entry is written as if God is speaking directly and lovingly to the heart of the reader as His beloved child…personal, tender, and comforting. It will draw you deeper into the intimacy of His presence.

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Moral Code by Lois and Ross Melbourne

About Moral Code by Lois and Ross Melbourne

SPECIAL EBOOK DISCOUNT FROM 12/12 THROUGH 12/16

Dr. Keira Stetson has two passions: ethical artificial intelligence—AI with a conscience—and creating technology that improves children’s lives. Trapped in an earthquake-flattened building with a half-dozen panicked five-year-olds, she fears the worst. When billionaire Roy Brandt leverages his mysterious nanite technology to rescue them, she’s both grateful and intrigued.

Impressed by his prototype technology but alarmed at its potential for exploitation, Keira merges her company with Brandt’s. The merger gives Keira access to much-needed funds for the development of her own tech, and access to Brandt’s powerful minuscule robots. In turn, she and her AI assistant, Elly, embed Keira’s trademark Moral Operating System in Brandt’s nanite SmartDust to rein in its power.

But Brandt’s technology has been kept secret for a reason. Though he’s adamant about using the Dust to improve life, not destroy it, corporate raiders and the military have other ideas. They want to weaponize Brandt’s nanites. Suddenly, everything Keira has worked for is in jeopardy. Exposed to the worst humanity has to offer, she and Elly must fight to use this newfound tech for good and keep it out of the wrong hands…before it’s too late.

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Fake it For Good

About Fake it For Good

I need a fake date as Mrs. Claus to prance around town this holiday.
And some lucky girl is about to have the ride of her life. In more ways than one.
The pretty little thing that signs up for the job is almost too good to be true.
Charity work is her middle name, and she’s beyond giving in the sheets.
I’m a guy who can appreciate balance.
A good girl with naughty-list tendencies? Sign me up.
And once I get a taste of what I want, there’s no stopping me.
She’s a gift I want to unwrap every night.
The problem?
She has ulterior motives.
My sweet date has me sweating, and it’s not just for her curves.
She’s only in it for her charity.
But two can play that game, baby.
This charade might have been fake to start, but now we’re both in too deep.
I’ll make it so good she can’t fake it anymore.
Kiss me under the mistletoe tonight for fun, but tomorrow?
We’re gonna fake it for good, ‘cause this woman?
She’s mine.

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Retire Plugged In: The Ultimate Guide to All Your Retirement Questions by Nora Hartquist

Retire Plugged In: The Ultimate Guide to All Your Retirement Questions by Nora Hartquist

Discover the retirement mistakes that could cost you thousands!

Make the RIGHT decisions about Medicare, Social Security Income Planning and more…

Afraid that you won’t have enough money for retirement, after countless years of hard work? Feel overwhelmed by the complicated rules of Social Security, Medicare, IRA’s, investing, and handling taxes in retirement? In Retire Plugged In, authors Nora Hartquist & Patti Lerch help retirees create a secure, rich, retirement lifestyle. As fiduciary advisors, they have helped hundreds of families retire, and none of them have run out of money!

With the help of Retire Plugged In, you’ll be “plugged in” to the secrets of retirement success (Even if you are a complete beginner or don’t have an advisor!)

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The Sweet Spot: The Moments That Can Transform An Ordinary Life…Into An Extraordinary Experience by Bo Picklesimer

The Sweet Spot: The Moments That Can Transform An Ordinary Life…Into An Extraordinary Experience by Bo Picklesimer

“The Sweet Spot” is a book of stories. Not the stuff found in a novel, but real life experiences.

Though we measure time in the hours, days and years…our lives are really more about the moments. It’s in the best of those moments where a fuller meaning and appreciation of one’s life can be uncovered. The sweet spots.

Are you here by happenstance…or is there a greater meaning and purpose to this existence? We have all been born and one day we will all die. In the end what will this experience mean for you?

Join the author on a reflective journey that will eventually take you to a very special place. The moments where you experienced the love, laughter and tears of this thing we call life.

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The Diner Con by L. Joseph Shosty

The Diner Con by L. Joseph Shosty

The year is 1950. Johnny Hardwood used to be an actor, but he got typecast playing detectives. So he quit the business and became what people thought he should be. Now he’s got a big case involving a man named Mort Peters, who embezzled money from a major film studio and then faked his death, leaving a penniless widow behind. Johnny’s tracked him to a little place south of Sacramento, in the middle of nowhere. On the outside, Herbie’s Diner is just another run-down greasy spoon with bad coffee and overcooked fried chicken, but Johnny’s about to learn that appearances are deceiving. Soon, the coffee’s run out, and there’s a bevy of killers, swindlers, femme fatales, and other types straight out of a private eye flick, looking to put him down for the dirt nap. Only this isn’t the movies. The bullets are real, pain hurts, and the good guys don’t always win. Johnny’s got his back against the wall. He has to decide if he’s really a tough-as-nails detective, or if he’s still an actor at heart, playing pretend. And he’d better think fast because the people out for his skin don’t care which he is. Actor or detective, they all die the same way.

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Symposium of the Reaper by Andrew Adams

About Featured Book: Symposium of the Reaper by Andrew Adams

Symposium of the Reaper is a horror anthology featuring 13 short stories written in distinctive styles. Traversing graveyards, comedy clubs, and art class, the compilation is a collection that leaves the reader guessing at what is coming next. This anthology was forged from the variety of Tales From the Crypt and the anarchic spirit of the Evil Dead franchise and would be a good fit for those who grew up loving Goosebumps books, but would have preferred if some of them were rated R rather than PG.

This Fiction book is available in these Formats: eBook, Print

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The Journey Home by Jordin James

About The Journey Home by Jordin James

This raw and vulnerable book will instill confidence, clarity, and hope where self-doubt used to be. It will inspire you with images of acrylic pouring art and give you a brand-new language to better understand yourself–even if you have been in the self-help game for a while.

This book is especially for you if you have been doing your best to heal and thrive but there is still that part of you caught in old patterns and that still believes you are the most terrible combination of not enough and too much.

Listen, it’s not easy to love yourself in a world full of so much chaos. This book is here to make loving yourself a lot easier. (And it will show you what “self-love” actually means).

It will remind you just how worthy of love you have always been, but in a way that speaks directly to the deepest parts of you to ensure lasting transformation.

But most of all, this book will restore your hope. Hope that you will get through this. Hope that yes, you can have what you want. Hope that you have never been abandoned by Love and you never will.

The Journey Home speaks in a cutting-edge, trauma-informed, and parts-informed language that goes beyond the surface and addresses the root-cause of your pain. It will speak truth straight into your deepest darkness, but in a way that feels like a warm hug. And you are guaranteed to find a new insight you’ve never heard before.

The book is divided into five sections, each touching on the five pillars of transformation. Each section is here to help you dissolve a different blockage that is keeping you from experiencing the freedom of unconditional self-love and self-trust.

What’s inside The Journey Home:
– Relatable words of healing advice paired with engaging acrylic pour art that will both transform the life of anyone who picks it up and make for a beautiful table book that is sure to impress your guests

– Trauma-informed, parts-informed, and cutting-edge wisdom that goes beyond the surface and addresses the root-cause of your pain in a way that is relatable, gentle, and loving

– A format that allows you to flip to any page and find something that speaks to you right then and there

– On nearly every page you’ll discover a brand new mantra that you can apply in your practical life

– To put it plainly, every page is an invitation to feel better

Follow the advice in this book and you just might find yourself laughing in the places that used to hurt–for good. The eyes through which you see yourself and the world will be so transformed, you’ll wish you’d read it sooner.

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It’s Your Time to Shine Girl: Own Your Brilliance, Step into Your Influence, & Lead Like a Trailblazer by Natalie Jobity

About It’s Your Time to Shine Girl: Own Your Brilliance, Step into Your Influence, & Lead Like a Trailblazer by Natalie Jobity

Between your self-doubts, imposter syndrome, fears, and the systemic biases that make it significantly harder for women to lead, you may have convinced yourself that you don’t have what it takes. Perhaps you’ve resigned yourself to dimming your light, playing small, and not believing in your greatest professional aspirations.

With It’s Your Time to Shine Girl, walk through Natalie Jobity’s twelve steps to unveiling the leader within you, where you’ll get the tools, advice, and championing your soul has been craving while getting tips to look fabulous too.

Have you ever felt:
• Exhausted and unfulfilled by your work?
• So comfortable away from the spotlight, you’ve convinced yourself that’s where you belong?
• Boxed into a role doing work that keeps you undervalued or invisible?
• Unsure that you are “qualified” to be a leader?
• Saddled with imposter syndrome or low confidence that keeps you playing small?
• Being “the only” or the “first” in your sphere who longs to feel more empowered, confident, and valued?
With Jobity’s expert guidance, your defaults to play small will no longer be viable options. Instead, you’ll be inspired to take the reins of your career or business and utilize the concrete steps and insider secrets within these pages to showcase your brilliance and unapologetically pursue your God-ordained purpose with gusto, gumption, and gravitas.

With It’s Your Time to Shine Girl, get ready to make your mark, impact your sphere, and gain a confidence boost that overrides all your doubts and fears. Jobity draws from her considerable experience as an image consultant and leadership and career coach who has worked with hundreds of women, encouraging them to dare to believe in their inner and outer brilliance.

Here’s just a fraction of what you’ll learn from this book:
• Techniques and tools to combat imposter syndrome, perfectionism, and people-pleasing so they no longer derail your career
• Strategies to leverage your innate strengths so you can level up your leadership presence
• How to cultivate greater confidence at work by combatting your limiting beliefs, fears, and self-doubts so you can show up fully and confidently
• Ways to elevate your visibility to be seen as the leader you are
• How to self-promote authentically and effectively so you’re not seen as arrogant
• The secrets to building a championing “Success Squad” so you have true support to achieve your career goals
• Simple strategies to build a personal brand based on YOUR brilliance
• And so much more
This groundbreaking book weaves “Dress for Success” strategies and leadership empowerment into a beautiful tapestry. You’ll be motivated to shine outwardly and level up your style and wardrobe game from the fashion and image tips sprinkled throughout these pages like glitter.

Delivered in her trademark direct, conversational, and championing tone, Jobity keeps it real and authentic. With insights from her own career, business, faith, and life journey, as well as those of women she’s worked with, Jobity inspires, ignites, and equips you to unveil your boldest professional dreams.

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Faeted Mates: A Paranormal Romance Boxset

About Faeted Mates: A Paranormal Romance Boxset

They aren’t nice, and they aren’t trying to get along.

The fae, shifters, and humans of this world are not one big happy family, and in this massive collection of new fantasy romance tales from 19 authors, their worlds are about to collide. There won’t just be danger; there will be an all out war.

Whether meeting shifters, witches, engaging in duels, stolen brides and arranged marriages, or navigating the worlds of magic that are at war with worlds of man, these books from today’s New York Times, USA Today, and new and upcoming authors are sure to blur the lines between the seelie and unseelie.

Now only one question remains: Can our heroes and heroines prove that love knows no difference between the winter and summer courts before they tear each other apart?

Join the Wyld Hunt and explore the mystic forces of Faery as fate calls unlikely lovers to each other with primal magnetism. This collection includes academy romance, enemies to lovers, urban fantasy, retold classics, friends to lovers, and all new fare.

One thing is certain: these are not your childhood fairy tales.

Scroll up and one-click to secure your copy of Faeted Mates right now.

This fantasy series is perfect for fans of Sarah J Maas, Holly Black, and K.F. Breene and features full-length fantasy romance stories of various heat levels.

Authors included in this set are: Reina Torres, Rianne Thaxton, Cassidy K. O’Connor, Gracen Miller, Terri A. Wilson, Riley Hunt & Amelia Grey, Jamie Dalton, Christopher D. Schmitz, Victoria C. Taylor, Breezy Jones, Adalynd Grayves, A.M. Mason, Brenda Lore, Tori Kellett, C.A. Varian, and Jonathon Mcehaney

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How To Be Successful In Life by E. W. ‘Buck’ Lawrimore

About How To Be Successful In Life by E. W. ‘Buck’ Lawrimore

Do you want to be more successful in life?
Do you want the excitement of discovering your unique talents and abilities for success?
Do you want to feel the confidence of being in control of your success journey every day?
Do you want the peace of mind that comes from meeting your success needs?

“How To Be Successful In Life” will show you how to “Discover and Use Your Unique Success Power For Maximum Results”:
-Discover your Unique Success Power using a variety of free online resources and a guided self-assessment
-Plan a realistic process for setting and pursuing your visions and goals to use your Unique Success Power for maximum results
-Achieve success day by day by taking control of your time, actions and mindset.

No book can guarantee success, of course. The problem is, so many other “success” books are based on the billionaire achievements of rare people. They say, “Do what I did and you can be successful like me.”
But you are not them!
You are truly a unique person!
You need to better understand your uniqueness and build on it – that is your power!
That is how you can best succeed!
This book shows you how to do that step by step. It is one of the most practical success books every written.

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Like A Feral Dog

About Like A Feral Dog

“I only work with the dead.” Psychic Tait Gonzales is a woman with a secret. Abandoned by her mother, she’s got no money. Fortunately, an old friend reaches out with an offer she can’t refuse: he’s willing to pay if she can clear him of a murder charge. Why pick her? His sole witness is on a slab in the morgue.

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Leadership Launch by Derrick Noble

About Leadership Launch by Derrick Noble

Have you ever wanted to launch yourself into a life-changing career as an effective leader?

After a great promotion to a new leadership position, a sense of fear sets in. The skills that made you a prime choice to head a team may not help you become an effective leader. Learning to become one can be costly and time-consuming.

This straightforward guide by author, keynote speaker, and coach Derrick Noble will help you gain the knowledge and confidence you need to lead your team.

Inside you will learn:

Effective leadership techniques to help you reduce stress in new situations
How to create shortcuts for maximum success
Tips on how to remain focused on the daily details that matter
How to keep your team concentrated on goals

Read Leadership Launch and unlock your leadership skills today!

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Blind Spot

About Blind Spot

Mr. Slow took his time in life. Love, family, and the job were functions performed by the man he needed to be. A phone call in the middle of the night transformed him into the man he’d always wanted to be. Everything he ever wanted for himself was within his grasp, but he was reluctant to reach for the happily ever after he craved.
Abigail Barnes was the cherry on top of the ideal sundae. A woman who is not willing to be tied down by any man, for any reason. When her cousin goes missing, she makes the one phone she’s been dreading for nearly five years. She needed to call the man who turned her emotions on end, making her want all the things life didn’t have time to give her, but she needed his help.
Arriving in the middle of the night to help the woman who made him lose sleep, he discovered the two of them shared more than three hot nights in a cheap hotel in Mexico.
Prepare to turn the pages and learn of the man the technicians call Mr. Slow, but also the man, Gabriel Neary, the Archangel, calls his cousin.

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The Refuge by N. Ford

About The Refuge by N. Ford

In a world that has ever only known war, generations still swing their swords on whispers of conflict from centuries past.

In Physis, the law of the land is ‘every territory for itself.’ Lineage is everything; racial identification is paramount; and territory loyalty is the code by which one lives or dies. But when a few individuals decide the given system isn’t working, everything begins to change.

What will happen to the world when inherited authority is questioned; when standards of judgement are re-evaluated; and when independent thinkers redefine purpose for a new generation of leaders?

In The Refuge, by N. Ford, readers travel from the snowy mountain estates of The Diamond Isles to the clay arenas of a warrior’s life in Agon. They sail the Physis Sea, chasing mystery and meaning, and swim in the clear pool at the bottom of the Western Bay. Readers will meet love, loss, and sacrifice anew, while discovering what purpose can do when it’s authentic and hard-won.

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Cultivating Life Force Energy With Guanjing Method

About Cultivating Life Force Energy With Guanjing Method

Embody the full potential of life force energy with GuanJing Method.

GuanJing Method is a meditative movement practice that cultivates life force energy to achieve optimal balance and health within mind, body, and spirit. In this practice, you learn to effectively direct energy, safely lengthen the spine, and gain full mobility in the pelvis.

Each movement is designed to allow emotions to flow, to strengthen your body, and to ease tension in the mind.

You receive instruction on movement patterns, meditations, and breath to strengthen the connection to the heart’s intuitive intelligence. Each posture is a meditative movement that can be continuously repeated until a sense of release is felt within the practitioner.

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Shilajit Complete Guide: Discover how the Ayurvedic ´Destroyer of Weakness´ will help you improve your memory, energy, libido, looks, immune system and overall mental and physical health

About Shilajit Complete Guide: Discover how the Ayurvedic ´Destroyer of Weakness´ will help you improve your memory, energy, libido, looks, immune system and overall mental and physical health

Harness the Insane Capabilities of the All Natural Supplement, Shilajit, With This No Fuss Guide! – Destroy Your Weaknesses and Become Your Best Self in No Time
Shilajit has been used for centuries by people in the Himalayas to boost energy and vitality. It is a black, tar-like substance that oozes from the sides of rocks in high altitudes and is rich in minerals and vitamins.

And now, modern science has confirmed its benefits. Studies have shown that Shilajit can help improve energy levels, cognitive function, physical strength, immunity,

Shilajit is known as the “Destroyer of Weakness” because of its ability to help the body overcome fatigue and weakness!

In this book, you will learn more about Shilajit’s many health benefits and how to use it. We cover topics such as its healing properties, the types of minerals it contains, potential side effects, and much more.

Gain a better understanding of the world’s most powerful natural medicine — Shilajit!

Discover:

Stress-free healing: With detailed dosage instructions and safety precautions, you’ll be able to get the most out of this amazing natural substance without worrying about side effects.
Ayurvedic Medicine made easy: Understand the amazing role of Shijalit in ancient Ayurvedic practices and change your life.
The remedy for anything and everything!: From enhancing sports performance, to boosting testosterone and increasing libido, Shilajit can do it all.
And more!
So, if you’re looking for a powerful natural supplement to help improve your overall health and well-being, then look no further!

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