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The Santa system: Ten Leader Lessons from the North Pole by Lenn Millbower

Unwrap Santa’s secrets. Ccelebrate your success.

Imagine an organization that serves billions of children all over the world. The man in charge must know which of those children are nice and which toys each nice child wants. And, he must deliver the right toys, to the right child, in the right home, in just one night. From a business perspective, the leadership, employees, processes, and organizational effectiveness required for such success boggles the mind.

Though it may seem too good to be true, that organization exists. It’s Santa’s Workshop and Lenn Millbower, The Mouse Man™ and former Disney training leader, visited it at the North Pole. Santa’s team, led by Merri Claus, gave him an eye-opening, behind-the-scenes look at the methodology that delivers Santa’s success. In this book, Lenn will unwrap those secret strategies so you can deliver your own organizational magic.

The Santa System: Ten Leader Lessons from the North Pole is ideal for leaders, influencers, contributors, and specialists at all organizational levels. As Dr. Karl Albrecht writes in the foreword, it “is a fun ride and a good time. Drawing on his long experince with the legendary Disney culture, and a career in show business, and adding his own creative twists, Lenn deliverst a fresh, entertaining, and useful perspective for thinking about the challenges of leadership, management, employee engagement, and organizational effectiveness. His Santa Claus metaphor and model, while fun to work with, are also surprisingly durable, with room for the spectrum of concepts, principles, and practices that shape the practical realities of running a successful enterprise.”

Among the topics covered in The Santa System, Lenn shares five critical areas that deliver Santa’s success:

PURPOSE – Gaining a deeper understanding of how harnessing emotion motivates and inspires team members to soar to new heights.
PRIORITIES – Avoiding the naughty and embracing the nice through effective decision-making filters that align with organizational purpose and values.
PEOPLE – Uncovering the true North Pole behaviors expected of leaders and team members to create an organizational culture of excellence and accountability.
PERFORMANCE – Learning how to protect the organization’s image and align it, and its team members, with public perception.
PROCESS – Helping transform the organization into a lean, efficient, and ever-improving machine through continuous improvement methodology.

The Santa System is, obviously, an analogy, but analogies give a fanciful gift. They illuminate key truths without the baggage of reality. This analogy will deliver practical tools and tips to illustrate key concepts. Among other gifts, it will share the detailed process for the annual roof run, how the NaNe (naughty/nice) list works, and, just for fun, the surprising secrets about Rudolph the Red-Nosed Reindeer. So, join Lenn on a happy holiday of discovery, and give the gift of success to yourself and your organization. You’ll learn Santa’s secrets and love your success.

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